Withdrawing from a Hirova subscription

Effective date: 2026-10-13

If you are an EU or EEA consumer, you normally have 14 days from concluding a distance contract to withdraw without giving a reason. Section 8 of our terms explains when this right applies to a subscription that has already started.

Hirova subscriptions are sold by Apple. The quickest route is usually Apple's: follow the withdrawal or refund route in the Apple terms for your storefront, or use reportaproblem.apple.com. For example, Apple's Spain terms provide Apple Account > Purchase History > the order > "Desistir de la Transacción", or a clear notice to rightofwithdrawal@apple.com.

You can also tell us. Use the form below or any clear statement, by email to support@hirova.app. Using the form is optional. Where a statutory withdrawal refund is due, it is made within the applicable legal period, ordinarily 14 days from your notice, using the original payment method and without a refund fee.

Model withdrawal form

To Marcos Jaen, Langreo, Asturias, Spain, support@hirova.app:

I give notice that I withdraw from my contract for the Hirova service.

Ordered on: [date]

Consumer name and address: [name and address]

Apple transaction reference, if available: [reference]

Date: [date]

Signature: [only if sent on paper]

Cancelling the subscription in Settings > Subscription > Manage subscription stops future renewals. It is not the same as withdrawing, and it does not refund a payment by itself.